Product care
Before lighting your candle, trim the wick to approximately ¼ inch in length. This ensures a cleaner burn and that your candle will burn for a longer time. If the wick is too long it cannot draw the wax up to the top of the wick and the wick itself starts to burn – causing soot.
Place the candle on a heatproof surface or mat before lighting. This is especially important for tinned candles as they may become quite hot.
When first lighting your candle, allow it to burn for 3-4 hours, or at least until the wax pools to the edge of the container. This will ensure that on your next burn the wax melts evenly. If not, it may create a tunnelling effect.
Feel free to remove your crystals if you think it is affecting the burn of the candle. You can be reassured that the crystal’s energy and intention will still vibrate into the room after removal.
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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